Return policy and dispatch policy

At Ganesham, every gemstone and Rudraksha is carefully selected, energetically checked, and certified by IGI / JBN Gem Testing Lab, ensuring complete authenticity and quality. Return Eligibility Returns are accepted only in case of: Physical damage Manufacturing defect Mismatch with the provided certificate Customers must inform us within 24 hours of delivery with clear photos or videos of the product. Products must be: Unused and unenergized In original packaging Certificate must be intact Non-Returnable Items Customized products Energized or specially activated items These products are prepared specifically for you and cannot be returned. Refund & Replacement Once approved, refunds or replacements are processed within 7–10 working days. Courier charges are non-refundable. Your trust matters to us, and we ensure a fair and transparent return process. Dispatch & Delivery Policy All orders are dispatched within 24–72 working hours after order confirmation. Each gemstone or Rudraksha undergoes a final quality and authenticity check before dispatch. Products are securely packed to maintain safety and energy integrity. Delivery Timelines India: 3–7 working days International: 7–14 working days (depending on location) Tracking details are shared once the order is shipped. We ensure timely dispatch without compromising authenticity or quality. Customer Support Policy At Ganesham, customer satisfaction and spiritual trust go hand in hand. Our Support Team Assists With Product guidance Certificate verification Order tracking After-purchase assistance Support Hours 🕙 Monday to Saturday: 10:00 AM – 7:00 PM Customers can reach us via WhatsApp, phone, or email (details available on the website). Every query is handled with honesty, care, and respect. We believe in building long-term trust, not just selling products.