At GANESHAM, we ensure that all Rudraksh products are packed with care and delivered safely to our customers. This Shipping Policy outlines the terms related to order processing, shipping, and delivery.
Order Processing
All orders are processed within 24 to 48 business hours after successful payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day.
Shipping Locations
GANESHAM ships products across India. International shipping may be available on request and is subject to additional shipping charges, customs duties, and local regulations of the destination country.
Delivery Timeline
Domestic orders are usually delivered within 3 to 7 business days from the date of dispatch. Delivery timelines may vary depending on the delivery location, courier partner, and unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, are calculated at checkout and clearly communicated before order confirmation. Free shipping may be offered on select products or during promotional periods.
Cash on Delivery
Cash on Delivery is available for selected pin codes based on courier partner availability. GANESHAM reserves the right to disable this option for certain locations or high-value orders.
Order Tracking
Once your order is shipped, tracking details will be shared via email or WhatsApp. Customers can use these details to track their shipment directly with the courier partner.
Delivery Delays
While we strive to meet estimated delivery timelines, delays may occur due to weather conditions, logistical issues, or courier service disruptions. GANESHAM is not responsible for delays caused by factors beyond its control.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information. GANESHAM will not be liable for delays or non-delivery due to incorrect or incomplete address details.
Undelivered or Returned Orders
If an order is returned to us due to unsuccessful delivery attempts, refusal by the customer, or incorrect address details, re-shipping charges may apply.
Contact Support
For any shipping-related questions or concerns, customers may contact our support team using the contact information provided on the website.